There was once a time when getting feedback from a customer was such a tedious task, like an uphill battle. Gratefully, not anymore.
In today’s world, feedback is just an email away. Forevermore, customers themselves come to you with suggestions and ideas. De facto, they just love sharing their insights with you because they understand that the importance of their feedback.
Sadly, most of this feedback just lands up in hard drives, which is atrocious, considering what all it can do. A lump of motivation, a gateway of love. The ideas are unlimited, only by your imagination.
Given below are few super cool things you could derivate with customer feedback, to amuse your customers and your own employees.
1. Get edgy with feedback.
Did you know? Your customers are your best friends because they use your product day in and day out. No matter how hard you try to put yourself in their place, you can never come up with some of the superb ideas that occur to your “best users.”
So, stop racking your brains and simply follow customer review on forums. Ensure to refer support tickets, listen to feedback and, note anything or everything you can use up. Your customers are your motivators and they will happily appreciate your efforts for considering their reviews and boost your business way so more and set it apart from your competitors.
2. Build the Gateway of love.’
The true story begins when you are able to differentiate your customers’ appreciation and witnessing it. Build this gateway of love of all the recognition and love your family, your motivators, your customers have given you. Make sure you show how grateful you are to your customers, how you are touched by seeing how your product has been helpful to them in their lives and that it was because of them what you are today, it may be through advertisements or post it on your company’s blog. This will show your customers how trustworthy you are, and your genuine care for them and their input. Watch how you sales bar rise upward.
You may even practice this within your own organization. As a matter of fact, it is better to initiate from within your organization itself. This is in itself a lump of motivation for your employees, since you’ll also be able to see how you inspire them.
3. Feedback is indeed your homage.
When I say homage, I don’t say you have to work only on the basis of your feedback. What I mean is that this feedback can work wonders only if you know how to use it in the proper sense. For instance, posting the best of feedback as a testimony. This is going to be an added endorsement for you and your company which everyone will be able to see clearly. Besides, all your customers can use some handy tips and tricks, hacks that can help them better use your product and help you augment your own processes to better serve your customers, as well.
4. A little push with customer feedback.
When gateway of love is an anxiety than it’s worth, take the easy way and siphon customer feedback through a tool that your team uses to communicate. Your customers may not be aware of how much you care about their opinions and inputs. Perhaps Slack will serve as a requisite motivational tool and idea generator for your team.
5. Reward your customers.
You can always go the extra mile and offer those customers who give you valuable feedback. Show them your appreciation. Give them an insight of what happens in there, send them mails, shower them with rewards.
At the bottom, display to your customers how much their feedback matters, which you catch hold of and your customers are your everything. So the next time an odd suggestion pops up, your feedback stars will always write to you.
And of course, these are just a few of our suggestions and that we’ve probably missed on some of the obvious pointers. You can always mention your suggestions in the comments below.